Marketplace Operations
How to build an order-to-invoice e-commerce workflow
Connect order, payment, inventory, invoicing and shipping records in a daily operating process.
· Digital Department
Make every order state visible
Define received, payment verified, stock reserved, invoice prepared, dispatched and delivered as explicit states. If a step fails, send it to an exception queue rather than silently advancing.
Check key matches
The order amount should match the payment, the sold SKU should match inventory movement, and the invoice should match the commercial record. Follow current local tax rules with a qualified adviser.
- Detect duplicate orders or invoices
- Reverse stock and payment on cancellation
- Send tracking details back to the channel
- Review unresolved exceptions at day end
Set automation limits
Automate repeat data transfers; leave mismatched amounts and unusual returns for human review. Log when and by whom corrections were made.