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How to manage a Google Business Profile for a local business

A practical checklist for profile details, photos, reviews and measurement.

· Digital Department

Verify core information

Business name, category, address or service area, phone and opening hours should reflect reality. Update holiday hours in advance. The website link should lead to a relevant working page.

    Add authentic evidence

    Photos of premises, team and services can help buyers decide. Reply to reviews respectfully without revealing private customer details. Avoid fake or incentivized reviews.

    • Category and service list
    • Current photos
    • Working phone and directions
    • Reviews and questions

    Read outcomes carefully

    Profile views are not customers. Look at calls, directions, website clicks and actual bookings or sales together. Local rankings cannot be guaranteed.